Our target user is a domestic worker in Mumbai who can’t read. She’s never used a smartphone app. She doesn’t speak English. She has 15 minutes between cleaning jobs.

In those 15 minutes, she needs to earn her first badge.

This isn’t a nice-to-have design challenge. It’s the core mission. If GetSmart doesn’t work for her, it fails.

The Five Core Principles

1. Icons Over Words: 🏠 📸 ✓ 💰 work in every language.
2. One Action Per Screen: Never ask users to think about two things at once.
3. Camera First, Typing Never: Photos prove work; no text input needed.
4. Voice Everywhere: Speak instead of type in any language.
5. Gestures Not Menus: Swipe, tap, hold—no navigation bars.

Principle 1: Icons Over Words

GetSmart uses universal symbols to transcend language barriers and reduce cognitive load.

Principle 2: One Action Per Screen

Every screen asks for exactly ONE thing to prevent decision paralysis.

• Screen 1: Swipe to find work.
• Screen 2: Tap camera to take photos.
• Screen 3: Tap checkmark to confirm.
• Screen 4: Celebrate rewards!

Principle 3: Camera First, Typing Never

Text input is the enemy of accessibility. We have eliminated text boxes, bio fields, and optional comments. Instead, photos prove the work was done.

Principle 4: Voice Everywhere

For users who can speak but can’t type, GetSmart supports voice input in 25 languages, including Hindi, Swahili, and Tagalog.

Principle 5: Gestures Not Menus

We use intuitive gestures like Swiping (up for details, down for home) and Shaking (to cancel) rather than complex hamburger menus.

Accessibility Features Matrix